<!DOCTYPE html>
<%@ page language="java" import="com.compuvest.web.*" pageEncoding="UTF-8" %>

<%@ taglib uri="/WEB-INF/tld/head.tld" prefix="head" %>

<jsp:useBean id="sb" class="SQLBean" scope="application"/>
<jsp:useBean id="basket" class="Basket" scope="session"/>
<html>
<head>
<title><%= application.getInitParameter("CompanyName") %></title>
<%@include file="../incl/scripts.txt" %>
</head>
<body>

<div id='cvbody'>

 <head:show />

 <div id='cvcont'>
  <table id='cvmain'>
  <colgroup><col width='200px'/><col width='*'/><col width='80px'/></colgroup>
  <tbody>
   <tr>
    <td id='cvleft' valign="top">

<%@include file="./incl/InfoMenu.jsp" %>

    </td>
    <td id='cvcenter' align="center" valign="top">

<div class='bighead'>Returns</div><br/>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> General Policy</a>
 <div id='tgbody'>
<dl>
 <dd></dd>
<%@include file="./incl/GeneralPolicy.jsp" %>
</dl>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Shipping Policy</a>
 <div id='tgbody'>

<%@include file="./incl/ShippingPolicy.jsp" %>
<br/>

<dl>
<dt>Shipping times</dt>
<dd>We ship our products from our warehouses in the United States, using <b>UPS</b> as our main delivery carrier.
<b>USPS</b> is used primarily for military APO and FPO addresses. We ship 98% of our daily orders on the same day.
<font color='#bb0000'>However we do not offer the Same Day Delivery</font>.
Here are the shipping services offered:
<ol type='A'>
 <li><b>Next day</b> - cut off time 2 P.M. Pacific Time:</li>
 <ol>
  <li>Next Day Air (Guaranteed by 10:30 am)</li>
  <li>Next Day Air Early A.M.(Guaranteed by 8:30 am), if available in your area.</li>
  <li>Next Day Air Saver (Guaranteed by the end of the day)</li>
  <li>Saturday delivery by noon, if available in your area (for orders shipped on Friday specifically for Saturday delivery)</li>
 </ol>
 <li><b>Second day air</b> - cut off time 2 P.M. Pacific Time</li>
 <ol>
  <li/>Second Day Air (Guaranteed by the end of the second business day)
  <li/>Second Day Air A.M. (Guaranteed by noon of the second business day)
 </ol>
 <li><b>3-day select </b>(Guaranteed within 3 business days) - cut off time 2 P.M. Pacific Time</li>
 <li><b>Ground</b> - cut off time 4.30 P.M. Pacific Time. Please note that Ground residential delivery is not guaranteed
  within a certain time frame.</li>
</ol>
</dd>
<dt>If you need the product to be shipped later than specified cut-off times, please contact CompuVest customer service
 for special arrangments.</dt>
 <dd>The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside
  of the continental USA.</dd>
 <dd> We do not ship on Saturdays, Sundays and all major holidays. You can determine the cost of your shipment either in
  "Check Out" process or by using CompuVest shipping calculator. The system will automatically calculate cost of delivery
  based on the method of delivery, weight of the product, destination state and a cost of insurance. We will contact you
  if the actual price differs. If you need a different type of delivery, not listed above, please call us to make special
  arrangements.</dd>

<dt>Shipping delays</dt>
<dd>
<ol type='1'>
 <li><b> If tracking information is available</b> on the
 <a href='<%= application.getInitParameter("https") %>CustomerForm.jsp'>Order Tracking</a> page,
 please visit the carrier's web site to determine the location of your package. Once the carrier has picked it up, the
 travel time is out of our control. If the package has been delayed in transit due to unexpected conditions, a customer
 needs to call the carrier for details (not the vendor, CompuVest). If you suspect the package was lost or delivered to
 the wrong address, please email our
 <a href="mailto:OrderProblem@compuvest.com?subject=My package is lost&body=Dear CompuVest, my package has been lost.%0d%0aMy Order Confirmation Number:%0d%0aDescription of what happened:%0d%0aDate Discovered:%0d ">Customer Service</a>
 to get the fastest response.</li>
 <li><b>If tracking information is not available </b>on the
  <a href='<%= application.getInitParameter("https") %>CustomerForm.jsp'>Order Tracking</a> page, check:
  <ol type='a'>
   <li>If you allowed at least one business day for CompuVest to process your order</li>
   <li>If you allowed another business day for the tracking information to be uploaded on CompuVest web site</li>
   <li>If your order was delayed due to billing address not matching with the credit card information (our customer
    service contacts customers within one business day in those cases)</li>
   <li>If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping
    address to your credit card company</li>
   <li>If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)</li>
   <li>If you did not meet order processing and shipping
    <a href="<%= application.getInitParameter("info") %>Shipping.jsp">Cut-Off</a>
    time (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)</li>
   <li/>If you placed an order during a busy holiday season where in general one day delay is expected
   <li/>If items are in CompuVest stock
  </ol>
 </li>
 </ol>
  If you still need help please email our
  <a href="mailto:OrderStatus@compuvest.com?subject=Tracking information is not available for my order&body=Dear CompuVest, Tracking information is not available on your web site for my order. I expected it to be shipped by now. Please investigate the problem.%0d%0aMy Order Confirmation Number:%0d%0aDate the order was placed:%0d%0a ">Customer Service</a>
  to get the fastest response.
 </dd>
</dl>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Return Policy</a>
 <div id='tgbody'>
<%@include file="./incl/ReturnPolicy.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Money Back Guarantee / Refund Policy</a>
 <div id='tgbody'>
<%@include file="./incl/MoneyBack.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Warranty periods</a>
 <div id='tgbody'>
<%@include file="./incl/Returns1.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Technical Support</a>
 <div id='tgbody'>
<%@include file="./incl/TechnicalSupport.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="http://www.compuvest.us/rma/custom/rmastatus.aspx"><b>+</b> Check Return Status</a>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Make a return request</a>
 <div id='tgbody'>
<h2>Compuvest.com Policy & Agreement / Terms & Conditions</h2>

<dl>
<dt>Step 1: Read the Return Policy</dt>
<dd>Before beginning the return process we STRONGLY advise you to read the Compuvest.com return
<a href="<%= application.getInitParameter("info") %>Returns.jsp#t3">Policy</a>.
New retail Items (sold in original retail boxes) are covered by the manufactures' warranty - they must be returned directly
to their manufacturer. <a href="<%= application.getInitParameter("info") %>Manufactures.jsp">Technical support</a>
for many of the products sold by Compuvest.com is available from their manufacturers.
</dd>
<dt>Step 2: Check Your Return</dt>
<dd>ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING.
All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must
be included in the original packaging, as provided by the manufacturer. A return will not be processed in the event ANY items
included in the original shipment to you are not present in the returned package. Compuvest.com will NOT HONOR a return in
the event that an item is improperly packaged, altered, or physically damaged.
</dd>
<dt>Step 3: Request an RMA online</dt>
<dd>Fill out our form (available after you click <b>"I Agree"</b> button at the bottom of this page)
to request a Return Merchandize Authorization (RMA) number. Returns will not be accepted at our warehouse without a valid RMA number.
RMA numbers will expire 14 days after the date of issue. Any return we receive without an RMA number will be documented and returned to you.
</dd>
<dt>Step 4: Ship and Insure Your Return</dt>
<dd>You MUST make sure the RMA number is visible on the shipping label on the returned package
(not on the retail box). We STRONGLY recommend that you insure the package you are returning. THIS IS FOR YOUR PROTECTION,
in case the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with
"proof of delivery." Compuvest.com shall not be responsible for items returned that are lost or damaged in transit.
You can check your RMA status
<a href="http://www.compuvest.us/rma/custom/rmastatus.aspx"><b>online.</b></a>
</dd>
</dl>
<p>If you have a question send an email to: <a href="mailto:returns@CompuVest.com">returns@compuvest.com</a>.</p>

<%@include file="./incl/Returns2.jsp" %>

<table style='width:40%;'>
 <tr>
  <td><a class='btgr hbl1' href="http://www.compuvest.us/rma/custom/request.aspx">I Agree</a></td>
  <td>&nbsp;</td>
  <td><a class='btgr hbl1' href='#'>I Disagree</a></td>
 </tr>
</table>

 </div>
</div>

    </td>
    <td id='cvright' valign="top">

    </td>
   </tr>
  </tbody>
  </table>
 </div>

 <div id='cvfoot'></div>
</div>

<script type="text/javascript">
window.addEvent('domready', function() { new Slides('a.tglnk'); });
</script>

</body>
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